Service Level Agreement (SLA)

This Service Level Agreement (“SLA”) is between Vexonix (Host X Bro) and the Customer. We are committed to providing a high-availability infrastructure for your digital business.

1. Service Availability Levels

Service Type	Uptime Target	Support Response Time
Shared/Web Hosting	99.9%	Under 60 Minutes
VPS & Dedicated Servers	99.95%	Under 30 Minutes

2. Support Response Guarantee

Our technical team is available 24/7. We categorize support tickets based on urgency:

• Critical (Server Down): Initial response within 15-30 minutes.
• High (Service Interruption): Initial response within 1 hour.
• General (Account Queries): Initial response within 4-6 hours.

3. Maintenance & Upgrades

Vexonix Digital Solutions performs regular maintenance to ensure maximum security. Customers are notified at least 24 hours in advance for any scheduled downtime via email or client area announcements.

4. Limitation of Liability

As a managed infrastructure provider, Vexonix is responsible for the availability of the server environment. We are not responsible for software-level issues caused by third-party scripts or customer misconfigurations.